I implore all of you, even if you don't want to use discord to verbally communicate; sometimes it's the easiest and most efficient way to contact a staff member for assistance.
I have discord on my home PC, cellular phone, tablet, and the PC at my brothers, so I'll always see a message ASAP.
That being said, I do work odd hours (8p-4am ET US), and the staff here are positioned around the globe, so there is a good chance you can get one of us at any time of day.
Even if I am at work, I routinely check discord on my breaks, and even then, if I can't address the issue right away, I will at the very least, acknowledge the situation, and
help the best I can from there, or can contact someone who can help further.
Please, don't feel you can't send me, or other staffers direct messages. We are here to help.
p.s. There is even the ability to send us PMs on the website here.